CLICK TO LISTEN!

  •  

ARN Newsletter! Get It NOW!

  • We Hate Spam Like You!

    Subscribe Today and Get Your FREE "Science Of Getting Rich" eBook!
    First
    Name:
    Email:
    Our Privacy Policy

Top 7 or Top 10 Tips

February 02, 2008

Ten Ways To Be Better At Dealing With Difficult People

AchievementRadio.com's


Ten Ways To Be Better At Dealing With Difficult People

Ten Ways To Be Better At Dealing With Difficult People
By Martin Haworth

There are some key points to make when you are dealing with people who, for one reason or another, seem to be difficult, so get ready - it's you that has to change your own behaviors. So, here are a few clues to move you 95% of the way!

Build Relationships

Just talk to people. Listen to people. Spend time with them and show that you truly care.

Focus on Outcomes

Bottom line - you have a business to run - you have goals and visions for your business. Whilst you are working towards these you are able to take really objective positions. Working in tandem with a 'difficult person' is challenging, but focus on where you are going, not the personal issues you face.

See Value

Recognising the potential of 'difficult people' is half the battle. They are a value and flicking the switch that truly turns them on is a worthwhile challenge.

Meet Regularly

For an ongoing issue, make sure that you show and keep your commitments to them. This builds trust and that, in turn, makes resolution a whole lot easier.

Be Honest and Open

It is no good trying to resolve issues when Dealing with Difficult People, if you are going to either renege on your agreements or fall down on your business targets. Now is the time to be frank and honest and get a stake in the ground.

These people have been lied to enough. Be really clear on your expectations and stick to them. Change their view on authority forever!

Deliver

If you can go some way to help them resolve the cause of their anger, and it fits with everything you and your business stands for, then do it - and do it fast. Whatever you promise, deliver on. Liaise with them in good time.

Overdeliver on pace and issues, where you can. You will be amazed at what a difference this makes. Wanna become a hero? This works!

Respect Them

These people are real human beings. They hurt just like you do. They are, it's true, showing some tricky behaviours - so help them with them. Make a difference to that person - you could be changing their life in a way you would never have thought possible. Have some fun even. Share a laugh maybe?

Find a Win-Win

Solutions when Dealing with Difficult People are not cop-outs on either side. A compromise means that someone is losing here. Find a common position and seek to meet half way without losing site of what is the most important to each of you.

There is usually a win-win out there. If not, it's time to find a solution that removes them from your business.

Stick to the Point

Be clear where you are going with your challenges. It is vital to have everything in place with the most difficult of 'difficult people'. It is also of great value to have a majority on your side, albeit subtly to avoid an apparent 'ganging up'. Play this game from a position of strength

Focus on Behaviours

There are often ways of highlighting a 'difficult persons' qualities. Usually when Dealing with Difficult People you'll find they do have them! In many ways these people stick around because they like bits of the role, but not others, so you can play on their capabilities and leverage them.

Treat them not as a difficult employee, more as a misunderstood and valuable person and work on their behaviours. Remember though, that you have to work on your own first!

(c) 2007 Coaching Businesses To Success. Martin Haworth is a Business and Management Coach. For a free e-course contact cbts01@aweber.com. More? There are hundreds of hints, tips and ideas at his website, http://www.Coaching-Businesses-To-Success.com

Article Source: http://EzineArticles.com/?expert=Martin_Haworth
http://EzineArticles.com/?Ten-Ways-To-Be-Better-At-Dealing-With-Difficult-People&id=819639

7 Tips To Online Employee Scheduling

AchievementRadio.com's


7 Tips To Online Employee Scheduling


By Kory Arsenault

Whether you're an employee who's searching for a way to check your schedule online, or a manager looking for ways to simplify the circulation of your employee schedules, finding a suitable solution can be a tedious task indeed. There are literally hundreds of thousands of choices in the marketplace (go ahead; Google "employee scheduling"). But after a closer inspection, you'll quickly realize there are only a handful of truly web-based solutions available (even fewer enterprise-grade solutions).

These 7 tips will help prepare you to seek out a suitable vendor for your employee scheduling software.

  • 100% web-based.
    Web-based software (I like to call it web-ware), requires no download and no installation, it is simply ready to use when you login to their website. Most web-ware is offered as a service; meaning you must subscribe to use it (monthly and yearly subscriptions are most common). Web-based software, or Software-as-a-service, is fast becoming the software delivery model of choice. Just look at Google or Facebook!

  • Backups, backups, backups.
    Ensure the service includes a rock-solid application data backup and restoration plan. Most web-ware solutions include this, but some offer it as an add-on service. Be sure there are no hidden fees associated with a restoration should there be a data-related issue in the future.

  • Lifetime upgrades.
    The internet allows for immediate delivery of software updates to user-communities. However, some web-ware vendors do not include free upgrades as part of their baseline subscription packages. Be sure to ask what the upgrade policy is before signing on the dotted line.

  • Easily customized.
    The chance of finding a solution that meets all of your scheduling requirements is highly unlikely. However, many leading vendors will provide customization services that allow you to bend and shape their offerings to better meet your unique needs.

  • In addition, most web-ware offerings can allow the importation of your schedule data into the other applications that you use to manage your business.

    It is important to understand how you can use your scheduling data once it is being managed digitally.

  • Wireless portal.
    Your employees want access to their schedules. In addition to providing access online, a solution that allows your employees to access their schedules wirelessly (on their cell or PDA) will greatly reduce the amount of time you'll spend communicating scheduling information to employees.

  • Shift-trading.
    Enabling a shift-trade between two qualified employees, without any intervention from management (other than final approval) is an absolute must. We know all too well that employee availability can change extremely quickly, by allowing employee driven shift-trades you can empower employees, and ensure their responsible for finding a suitable replacement ahead of time.

  • Intelligent scheduling algorithm.
    The true power of scheduling software is the internal algorithms. It should take into consideration; employee availability, skill-level, AND preferences when deciding who to schedule for any particular shift. Ask questions about the auto-scheduling features and be sure to understand their limitations.

  • Kory Arsenault has over 13 years of experience in the software and scheduling fields. He is the founder of eSchedule Inc. (http://www.eSchedule.ca)

    Article Source: http://EzineArticles.com/?expert=Kory_Arsenault
    http://EzineArticles.com/?7-Tips-To-Online-Employee-Scheduling&id=817965

    10 Fired Up Methods To Propel Profits

    AchievementRadio.com's


    10 Fired Up Methods To Propel Profits

    10 Fired Up Methods To Propel Profits
    By Michael Gooden

    Follow these tips to push your profits up and away!

    1. Use a 'PS' tag at the end of that ad copy. This is where you either would want to repeat a strong benefit or use a interesting close like a free bonus.
    2. Publish an ebook and give it away for free from your web site or in your e-zine. This should increase your traffic, sales and e-zine subscribers.
    3. Create multiple streams of income with your web-site. You could sell your own products as well as join affiliate programs, sell advertising space, banner exchanges etc.
    4. Give all your visitors compliments and testimonials in your ad copy. This can and will earn their trust for you and put them in a real good mood, in return they will be easier to sell your products to.
    5. Create a new product or service only if there is a really strong need for it. You won't have anyone at all to sell your product to if you don't have an open market.
    6. Sell your other backend products that are interesting to your customers right after they have ordered. Take them to a customized "Thank You" web page that includes other products you are selling and promoting.
    7. Sell only a few products on your web site instead of selling a large amount of products. To many choices will overwhelm your prospective clients and they won't buy your products.
    8. Include some content and free stuff on your web site that promote the products you're selling. If they don't want to read your ads, they may read your offerings.
    9. Remind your visitors that you're a real live human not just a business web site. You could publish all kinds of information on your family life, a picture of yourself and family, a profile, etc.
    10. Provide a "Contact Us!" page on your web site. Give your visitors as many options as you possibly can to contact you. This will add more credibility to your website and your business.

    Thank you for reading my article on my 10 Fired Up Methods To Propel Profits!

    If you would be offended to learn how a convicted felon made over $100 million in 23 months,
    Then please don't follow this link...

    Download this and many other tips and guides from EEZY How-To Guides

    Michael Gooden writes about business related things. Remember to visit his website for many more of these quality guides!

    Article Source: http://EzineArticles.com/?expert=Michael_Gooden
    http://EzineArticles.com/?10-Fired-Up-Methods-To-Propel-Profits&id=827414

    Business Success Tips

    AchievementRadio.com's


    Business Success Tips

    Business Success Tips
    By Drew Stevens

    Loss is a terrible thing. Losing a loved one is terrible, getting terminated is distasteful, both in one year; horrific! Such events plunge people into the quicksand of depression. What about loss of your desire, loss of your purpose, or meaning? Several years ago I did lose my mother in law, three jobs and almost my family in one year. My purpose and my mission were abandoned.

    If you find yourself aimless and seek to find your mission, then you can find ways to align the stars. Rather than question, "Why me"? Perhaps it is time to ask "Why not me"?

    Here are some thoughts to assist your mission, align the stars and live the remainder of your life with a purpose.

    1. Stop manifesting in self-doubt. We tend to wallow too much in despair. What you focus on you become. Become great by focusing on the positive!

    2. Listen. Stop and smell the roses. By this I mean listen to all around you, friends, colleagues, peers, the Lord. Professional Speaking did not enter my mind until someone suggested teaching.

    3. Stop looking for the perfection. Success comes from not using the elevator of life but one step at a time. If you love what you do the money will come to you. Refrain from trying to make your world perfect... it doesn't exist.

    4. Build a brand or message that emotionally and intelligently involves the client. Too much competition today confuses clients, seek differentiation and illustrate value.

    5. Ironically, 63% of us go at least 10 mph or more over the speed limit. We drive 70 mph on a dark and slick road. 81% drink at a social gathering and drive home. We choose not to take risk because we believe we are not ready. Fact, you will never be ready! Risk is about confidence, risk is about self worth. If you are confident, you will take the risk. If you are passionate, you will take the risk and if you have self worth, you will take the risk.

    6. Passion comes from the Greek word entheos which means to be filled with God. When you are filled in spirit you are instantly filled with energy and inspiration. Find something you are passionate about and you will make money at it.

    7. Confidence is the attitude of 80-year-old women that attends college to get her bachelor's degree or Thomas Edison that tried 10,000 times to get it right! If you are confident in your abilities you can achieve anything you set your mind to!

    8. Competence. People seek you and your services because of your expertise. Illustrated your expertise with speaking, consulting, writing articles or anything else that attracts people to you. Your expertise will be sought only if you show it.

    Confidence plus passion, plus, market need plus competence begets success. Success is easy if you know where to look. You do not have to point true north or west, simply at yourself. Success begins with you. As Loa Tzu once stated the journey of 1,000 miles begins with the first step. You must make a move. Live each day in acquisition, live each day in passion, live each day knowing that your success lies within you not in others.

    Addtional Success Tips

    1. Keep raising the bar
    Look for new and innovative ways to achieve results

    2. Results are about choices you make
    You are the average of the 5 people you spend the most time with.

    3. Winning is about hits not home runs
    Each day, each goal, each success is movement toward your dream.

    4. Be a student of the game.
    Learn what you did right and keep on doing it.

    About Drew Stevens PhD
    Drew Stevens PhD is known as the Sales Strategist. Dr. Drew creates more revenues in less time. He is the author of seven books including Split Second Selling and Split Second Customer Service and Little Book of Hope and is frequently called on the media for his expertise. Drew's latest book Split Second Selling is available at http://www.gettingtothefinishline.com/products.php Sign up for his monthly newsletter the Sales Strategist(tm) a monthly tool that drastically improves your selling skills it is located at http://www.gettingtothefinishline.com and receive a FREE Finish Line Sales Manual over 130 pages of great information to assist your selling skills. Visit Dr. Drew's Blog located at http://drewjstevens.blogspot.com

    Article Source: http://EzineArticles.com/?expert=Drew_Stevens
    http://EzineArticles.com/?Business-Success-Tips&id=812074

    Emotional Mastery - Top 7 Mindset Secrets for Maximum Propulsion in Your Business

    AchievementRadio.com's


    Emotional Mastery - Top 7 Mindset Secrets for Maximum Propulsion in Your Business

    Emotional Mastery - Top 7 Mindset Secrets for Maximum Propulsion in Your Business
    By Denise Corcoran

    Imagine ...

    • Being at the top of your mental game with volition
    • Instantly elevating yourself into a peak emotional and mental state within minutes
    • Fueling your confidence, passion and motivation on a daily basis that moves you to action,

    what would that do to your performance ... your success ... your bottomline results?

    "He who masters his emotions masters the triumphs in his/her business."

    Ninety percent (90%) of your business success boils down to one critical factor: your psychology. Those who achieve their highest visions and realize massive success share one fundamental power: the ability to harness their emotions and transform them into focused, self-directed action.

    Shifting your psychology is the quickest, most profound strategy for realizing peak performance. Let's look at what you can do to master your state and ultimately your outcomes.

    The State-Success Connection:

    "How are you feeling at this moment" Be honest with yourself. Right now, your state is running your performance. If you are depressed or fearful, you will experience low motivation, focus and/or productivity. If you are in a positive state, you will feel a sense of vitality, direction and momentum.

    No matter what your state, there is great news! Unlike goals which take time to achieve, your state can change instantly. Below are 7 key strategies for changing your state and rising to the top of your business game ... starting now.

    1.) Lead From Your Peaks
    One of the basic NLP (NeuroLinguistic Programming) presuppositions is that people have all the resources they need to achieve success. Our mental images, self-talk and feelings are the foundations of our "inner" resources. We can use those resources to build any thought, feeling or skill we want.

    To build those inner resources, practice leading from your peaks. Imagine a defining moment in your past when you overcame fear or a setback. Notice your physiology at that time. Recall what you said to yourself as you triumphed. Reconnect to that feeling of determination and courage. Anchor those inner resources.

    From what peak moment can you lead? What past triumph inspires you to realize your vision and to overcome any obstacle? What higher peaks can you climb?

    2.) Re-Engineer Your Brain For Bigger Goals and Dreams
    Have you ever noticed when you are flying into the vast skies, how small a car or house look from above? Likewise, in a vast world of endless possibilities, our norm is to pursue teeny, tiny goals that are the size of specks compared to our potential. These goals often lack fire and are driven by "shoulds" and "needs" rather than "wants" and "desires."

    Big, bold visions are the fuel of every great business achiever. They are the catalysts of magic. Walt Disney - the ultimate dreamer - had one directive for his project managers in building theme parks: "Build the castle first." He knew that getting the castle in place was where the magic was. If you could feel the magic, you could go the distance and do the hard stuff.

    When was the last time you felt excited about the direction of your business? How can you re-engineer your dreams to ignite the magic? What "castle" must you build first to go the distance?

    3.) Upgrade Your "Inner Rule Book"
    Your "inner rule book" - namely, your beliefs and convictions -- drive all your behavior, actions and decisions, as well as your state and emotions. They make up the boundary conditions of your thinking and form the parameters of your Business Game. When your beliefs are based on a mindset of limitations, you narrow your possible outcomes. When transformed, they ignite potential and allow you to soar.

    Warren Buffet believes that it is easier to create money than spend it. Richard Branson believes that business is fun and creative and anything is possible. The only difference between you and Warren Buffet or Richard Branson is your "inner rule book."

    You won't make $1,000,000 with $100K beliefs, nor build a $100 Million company with a $10 Million mindset. To change your business outcomes, you must first upgrade your "inner rule book."

    What "inner rules" are keeping you back from playing a bigger business game? Who is producing the business results you want? Which of their beliefs could you adopt to realize a breakthrough in performance?

    4.) Make Supreme Confidence a Deliberate Choice
    In my 22 years of business and leadership coaching, I have found that more than 70% business owners and leaders are victims of "backwards thinking." That is, they believe that confidence is a by-product of success, rather than the driver of success.

    According to Bill Gates, "supreme confidence is a choice." You choose it first; then the proof appears later. To cultivate it, you must declare victory before you even step out on the battlefield. Certainty propels you to victory.

    What would It take for you to feel supremely confident? What business victories are you ready to declare now?

    5.) Distinguish Between Fact and Interpretation
    Another core theme in NLP: "the map is not the territory." Your perception of reality is only a representation of reality. It's never reality itself. No more than the map of California is California itself.

    Einstein said that 'there are very few facts," yet we treat everything as fact. We believe our perceptions are "truth," when they are really subjective experiences. The meaning you give to an event ... your "story" ... rather than the event itself will drive your state, your response and your outcomes.

    I recently heard a cancer patient say that "she did not see cancer as killing her, but rather it gave her permission to live more fully." How many people do you know that would respond accordingly? While we may not have control over the events in our lives, we do have choice in how we respond. Our state depends on how we interpret events in our lives. Our interpretation and ultimately our response will drive every outcome.

    What negative "story" are you telling yourself when a customer does not call back, or your business revenues drop significantly? What might be 3 positive interpretations of any current business challenge or setback? Given those new interpretations, how might you respond differently?

    6.) Amplify What Is Excellent
    NLP is the study of human excellence. It provides the tools, technologies and processes for individuals and organizations to achieve rapid breakthroughs and access their unlimited potential.

    In this spirit, one of the best ways to rise to the top of your game is by amplifying your excellence so much that the roadblocks seem like little bumps in the road. How do you amplify your excellence?

    One of my favorite NLP processes is called The Circle of Excellence. The process anchors into your neurology your state of excellence so you can access it on demand when needed. To do something similar, think of a time when you excelled and relive it. Amplify that memory by making it bigger, brighter, more colorful and compelling. Put yourself into that memory as though it is happening now. Imagine utilizing this excellence resource in future situations when you need/want it. Recall another memory of excellence and repeat the process. Stacking and amplifying your excellence will increase your performance exponentially.

    When in the past have you excelled in your business? In reliving those memories, what did you see, feel and say to yourself in that experience? How can you use those images, feelings and self-talk as an excellence resource in future situations?

    7.) Stay Committed To and Aligned With Your Core
    Goals by themselves do not motivate actions. They are merely the stepping stones to realize what we deem important: our values. When identifying goals, we answer the question "what do we want?" With values, we answer the question "why?"

    Values act like superchargers on our motivations. Strong values ignite strong motivation. When we disconnect from our values, we become de-motivated, feel empty and depressed, and cut off from "our souls."

    Our values are our compass, steering our course based on our own sense of personal integrity and what we consider important. Staying committed to our values drives authentic power, momentum toward our goals and living a happy, fulfilled life. True success and emotional mastery cannot be obtained without this alignment.

    What's most important to you in your business? What recent actions, decisions or behaviors are out of integrity with your core values? What new choices must you make to get back to your core?

    In the words of Thoreau, "For things to change, we must change. One new thought, one new decision, one new belief can change the size and direction of your entire Business Game. Applying the principles and exercises in this article can be that one thing that changes everything. Learn how to master your emotions and your state and you are on the path to mastering your business destiny.

    Denise Corcoran - CEO, The Empowered Business (tm) - assists CEOs, executives and business owners in taking a quantum leap from the ordinary to extraordinary ... from unrealized dreams to mastering their destiny ... from slow growth to exponential results. A business & leadership coach, growth strategist and Master NLP Practioner, Denise's unique "inside out" approach can help you and your organization transform untapped potential into profits and results.

    Subscribe to her monthly ezine - The Empowered Business (tm) - and learn the legendary mindset, strategy and performance secrets of top business achievers. http://www.goldbar.net/go.php?id=7996&c=1738&ac=ezar

    Article Source: http://EzineArticles.com/?expert=Denise_Corcoran
    http://EzineArticles.com/?Emotional-Mastery---Top-7-Mindset-Secrets-for-Maximum-Propulsion-in-Your-Business&id=827445

    10 Ways Not To Conduct A Market Salary Study

    AchievementRadio.com's


    10 Ways Not To Conduct A Market Salary Study

    10 Ways Not To Conduct A Market Salary Study
    By Becky Regan

    1. Match jobs based on job titles, not job content.

    2. Use bad job descriptions.

    3. Don't write job descriptions in the first place!

    4. Use data sources that aren't matches for your industry & jobs.

    5. Don't educate yourself on the basics of job analysis.

    6. Use salary data information gathered by your employees about what

    other companies are paying their people.

    7. Use inconsistent statistical criteria, i.e., median or midpoint, and salary range width.

    8. Don't use geographic appropriate data based on the level of the job.

    9. Let others persuade you that the data you've produced isn't relevant to your

    company because it's unique (i.e., your employees deserve to be paid MORE).

    10. Don't get buy-in from key executives on study methodology from the beginning!

    What seems from the surface to be a fairly simple exercise turns out to be anything but! There are lots of technicalities involved in producing a quality salary survey of your jobs compared to the marketplace!

    Quality surveys match jobs to market based upon job content, not job titles. Your employees who willingly provide the results of their informal market survey to you have made matches based upon job title only. And they don't know what the information they've received reflects. Is the figure they're providing the midpoint, actual salary paid, or the minimum or maximum of the salary range? Yet they've accepted it at face value, especially if it's more than they're currently earning, and they want to know why they are "underpaid."

    In order to make matches based upon job content, it becomes critical to have updated and accurate job descriptions in place. At a minimum, the summary and minimum qualifications of each job should be well documented. Job descriptions have many applications in the world of human resource administration:

    * Job content evaluation

    * Salary survey exchanges

    * Assigning employees to appropriate jobs

    * Legal defense and compliance (FLSA, ADA)

    * Establishing performance standards

    * Organizational design

    * Recruiting

    * Succession planning/establishing career paths

    Even though it is a very time consuming and labor intensive process, documenting jobs and maintaining them through conducting an annual review of jobs is critical to the effective administration of human resources in every organization. Information on job content is usually obtained through direct observation, or through the employee's completion of a job analysis questionnaire. This exercise can also serve to resolve any discrepancies between the employee and the supervisor in terms of what should be done on the job on a day-to-day basis.

    Once the job descriptions have been written and approved, survey sources can be selected based upon matching of industry and geographic data sources. It is critical to get buy-in at this stage by asking key executives what surveys they want to have included in the project, and then explaining the surveys that you believe should also be included, and why. If others are made a part of the process, it minimizes questions when the results are presented and also provides input that can enrich the final outcomes.

    When analyzing market data, be consistent in terms of the statistics gathered from multiple sources. Typically, I use the 25th percentile, midpoint, and 75th percentiles of their salary ranges, and the median. The median tends to be a better determinant of market rates than the midpoint because it's not skewed as much as the midpoint. Weighted averages are sometimes useful too; it depends on the development of the data as you work through the project.

    Once you've determined what market rates are for a job, then a comparison to your company's actual pay rates should be conducted. When this work has been completed for all jobs, your company's overall compensation position in relation to the market can be easily determined. And you can cost out the amount of money it would take to bring certain employees up to market rates. Strategies can be established on how to handle people who are currently paid below or above market rates.

    Certainly when an individual's pay is being decided in relation to market rates, there are many other variables to consider. These include:

    * Your company's compensation philosophy (how you want to pay in relation to the market)

    * Individual performance rating and review history

    * Total compensation (base & incentive/bonus pay)

    * Individual contributions to the company

    * Length of time in job (can be a consideration)

    * Salary history

    * Internal equity

    An annual review of all jobs should be conducted to ensure parity of pay based upon objective criteria to ensure non-discriminatory pay policies in your organization. Minorities and women in the same salary range and job as men with commensurate work experience and job history need to be paid at very similar rates of pay. Your company needs to be able to explain why certain pay decisions were made for specific individuals based upon objective criteria.

    Most organizations do not reduce pay when they realize that they are overpaying for certain jobs. Usually they "red-circle" the job, meaning that it is not eligible for merit increases until the market catches up with the current pay. The employee can still be eligible for a lump sum payout for recognition of performance and accomplishments, but the lump sum bonus is not built into the base pay, which contains merit budget costs.

    Many employees are discouraged when they learn that they are not eligible for merit pay increases. But it doesn't have to be a negative message; they have the benefit of receiving extra dollars until the market catches up with them! And if they multiply the approximate number of years that they have received a higher level of pay, they should consider themselves to be lucky, especially in these difficult economic times when the job market is tight.

    In this article, the basics of a market study and salary administration have been explored. What appears to be a simple process is in fact, not so! There is a methodology to working through this type of project and further enhancements such as designing salary ranges and slotting jobs into those ranges can also be done.

    The benefits of a more structured salary administration program are many, with the primary one being cost containment of your salary dollar expense, the largest expense in any organization. The goal is to implement enough structure to protect the company from litigation and ensure consistent salary administration practices while still retaining the ability to make good business decisions.

    © 2007 Regan HR, Inc.

    Becky Regan, M.A., CCP began her own consulting practice in 1995, Regan HR, Inc. to provide human resources consulting services to businesses in California. She has been successful in growing her business through reputation and client referrals. Her work as a consultant includes the full spectrum of HR technical expertise, including C-level recruitment, compensation studies (design, market and executive pay studies, sales compensation plans), training & teaching, interim assignments as a HR Director for organizations, and employee relations, including workplace investigations and written responses to formal complaints.

    For more HR tips and to receive my FREE "The Top 5 Secrets to Building a Better Organization that Every HR Pro Must Know" report go to http://www.ReganHR.com

    Article Source: http://EzineArticles.com/?expert=Becky_Regan
    http://EzineArticles.com/?10-Ways-Not-To-Conduct-A-Market-Salary-Study&id=833300

    10 Ways Not To Hire The Best Person For The Job

    AchievementRadio.com's


    10 Ways Not To Hire The Best Person For The Job

    10 Ways Not To Hire The Best Person For The Job
    By Becky Regan

    1. Ask the applicant questions based on what the person would do in a hypothetical scenario without exploring past behavior in similar situations.

    2. Don't base the interview questions on an updated job description.

    3. Accept every answer to your question at face value without asking probing questions.

    4. Ask questions about the applicant's criminal history.

    5. Don't get a signed release from the applicant to check references and perform background checks.

    6. Ask the applicant if they have adequate daycare arrangements for their children.

    7. Ask the applicant if they have any disabilities that you should know about before hiring them.

    8. Ask if they have ever filed a worker's compensation claim against an employer.

    9. Ask them if they have ever been involved in a sexual harassment complaint on the job.

    10. Don't explore values, ethics and beliefs that the applicant holds to determine alignment of organizational "fit."

    In every company, one of the critical responsibilities for every manager and supervisor is to hire the highest caliber of person to fill open jobs. Yet few managers have ever received training that teaches them how to hire the person for the job. Most managers learn on-the-job, without knowing how to approach and prepare for the interview, which questions they can legally ask, or how to get answers on issues that they need to know.

    Behavioral interviewing is an approach based upon the premise that past behavior is the best predictor of future behavior. It's a pretty simple premise that works because people tend to repeat behavioral patterns. It also allows the interviewer to explore past situations that the applicant has experienced from multiple approaches to determine how they would handle similar situations if they were to work for your company.

    To take it to the next level, it's critical to layer questions and not just accept answers at face value. For example, in questioning an applicant for a customer service representative position the following layered questions might be used in this sequence:

    * "Tell me about a time when you weren't able to meet a customer's request. Explain the customer's predicament, what you did, what you couldn't do, and the outcome."

    * "Why weren't you able to meet the customer's request?"

    * "How did that make you feel?"

    * "What did you do next as a result of that whole experience?"

    * "If you didn't have the restraints in place that prevented you from handling this situation, how would you have handled it differently?"

    These questions should reveal a lot of information about the applicant. You'll know how the applicant handles difficult situations on the job, their level of self-motivation to fix the problem, whether they accept company policies and procedures at face level or "push the envelope," their frustration level of not being able to resolve the problem, and whether they pursued any changes that might enable them to better handle the problem in the future.

    Questions are based on an updated job description that outlines the daily responsibilities and scope of the open job. Questions are based on bona fide occupational qualifications, or factual requirements of the job versus subjective questions initiated without much forethought. Through the advance preparation of using an updated job description to design interview questions to consistently use with every applicant for the job, any legal exposure to discriminatory hiring practices is minimized.

    Documentation of the interview process is also important, especially if the company is challenged in the future about the qualifications of the person who filled the position versus any other applicant. It's critical to take notes during the interview about the applicant's responses to asked questions, and other tools such as a summary matrix of all applicants can be utilized, if desired. The goal is to develop documents that will support the objectivity of your company's interview process, and establish a paper trail for future reference should it become necessary.

    Preparation is key in the interview process, and demonstrates to applicants that you and your company take the responsibility of hiring the best very seriously. To every applicant, your supervisors and managers are the company, and the professionalism they exhibit throughout the interviewing and hiring process is a direct reflection on the caliber of your company. Their impression of your staff's professionalism during the hiring process will certainly influence their decision to join your company.

    The combination of behavioral interviewing, advance preparation for the interview, objectivity of the hiring process, and effective documentation co-mingle to produce a professional selection and hiring process for your company. Efforts in this arena will result in the placement of high quality personnel in your company, while minimizing any legal exposure in negligent hiring practices.

    © 2007 - Regan HR, Inc.

    Becky Regan, M.A., CCP began her own consulting practice in 1995, Regan HR, Inc. to provide human resources consulting services to businesses in California. She has been successful in growing her business through reputation and client referrals. Her work as a consultant includes the full spectrum of HR technical expertise, including C-level recruitment, compensation studies (design, market and executive pay studies, sales compensation plans), training & teaching, interim assignments as a HR Director for organizations, and employee relations, including workplace investigations and written responses to formal complaints.

    For more HR tips and to receive my FREE "The Top 5 Secrets to Building a Better Organization that Every HR Pro Must Know" report go to http://www.ReganHR.com

    Article Source: http://EzineArticles.com/?expert=Becky_Regan
    http://EzineArticles.com/?10-Ways-Not-To-Hire-The-Best-Person-For-The-Job&id=833346

    10 Tips For Giving Effective Feedback

    AchievementRadio.com's


    10 Tips For Giving Effective Feedback

    10 Tips For Giving Effective Feedback
    By Duncan Brodie

    As a manager or leader, part of your role is to give feedback to your team. Feedback is incredibly important to individuals and teams. They want to know what they are doing well and where they need to develop. Sadly, managers and leaders are often poor at giving feedback or worse still, don't give it at all. So what are my 10 top tips for giving feedback?

    Tip 1: Catch people doing things right

    It is so easy to fall into the trap of only giving feedback when things have gone wrong. In reality people get more right than they do wrong in the work place. Make a point of noticing when people do things right like hitting sales targets, dealing with an angry customer or hitting deadlines.

    Tip 2: Look for the signals that the employee wants feedback

    People are sometimes a little hesitant to ask directly for feedback. They may ask in a much more subtle way by asking:

    • How they are doing in the job

    • Whether they are living up to expectations

    Be alert to these signals.

    Tip 3: Feedback as early as possible

    You don't have to wait for an appraisal or meeting to feedback. Whether the feedback is positive or negative, give it at the earliest opportunity.

    Tip 4: Focus on behaviours

    It is important to focus on the behaviours that are helping or getting in the way of achievement when giving feedback. For example:

    • I notice you were behaving aggressively in your dealing with x

    • I saw you take decisive action when it was clear we might slip on the timetable

    In the first scenario you are referring to aggression as the behaviour in your feedback. In the second scenario the behaviour you are drawing attention to is decisiveness.

    Tip 5: Avoid feedback that cannot be acted upon

    The purpose of giving the feedback is to facilitate action. Make sure is can be acted upon. For example, there is no point is telling someone who has a stammer or stutter to get their message across quicker.

    Tip 6: Check the feedback is understood

    The quickest and often most effective way of doing this is to ask the other person to tell you to play back to them what they understand they heard. This lets you deal with ambiguity there and then.

    Tip 7: Give the opportunity to the other party to discuss how the feedback might be improved

    If you ask people how you could improve the way you give feedback and allow them to respond authentically, truthfully and openly, you will learn and improve.

    Tip 8: Use non threatening language

    When giving negative feedback, choose your words carefully. While you have to make clear the consequences if improvement is not achieved you don't need to do it in a threatening way.

    Tip 9: Be a role model

    One of the most effective ways of demonstrating that you are open to feedback is to actively seek it. Many organisations have formal 360 degree feedback processes. One organisation I worked for did not have a formal 360 degree process so I simply sent out an e-mail to a mixture of subordinates, peers and superiors asking them:

    • What I did well

    • What I did not do so well

    • Where I needed to develop

    If you are worried that people will be reluctant to respond, ask them to send their responses to your boss and ask your boss to feedback key themes anonymously.

    Tip 10: Set up a date for follow up

    The final thing to do after giving feedback is to set up a follow up appointment. This lets the other party know that you are committed to supporting them and to making the necessary change.

    Giving feedback will always be a challenge but you can greatly enhance your performance by following these simple but effective tips.

    Duncan Brodie helps managers and leaders to achieve their true potential. Sign up today for his free monthly newsletter at http://www.goalsandachievements.co.uk

    Article Source: http://EzineArticles.com/?expert=Duncan_Brodie
    http://EzineArticles.com/?10-Tips-For-Giving-Effective-Feedback&id=843943

    7 Tips for Effective Reading

    AchievementRadio.com's


    7 Tips for Effective Reading

    7 Tips for Effective Reading
    By Duncan Brodie

    I wonder if you remember the day when it was claimed that by 2000 we would be in the world of the paperless office. The truth is managers and leaders now have more than ever to read. As well as traditional stuff like letters, meeting papers and circulars, we now have e-mail and a whole host of on-line stuff. Given that time is always an issue, how can managers and leaders become more effective readers?

    Tip 1: Distinguish between total understanding and overall impression

    In some cases it will be essential to have total understanding about the topic in the material you have to read. For example, if you are in the Finance team and there is a change around accounting regulations, a detailed level of understanding will be important. On the other hand if it is about production processes and you are in Finance, an overall understanding might be all that is required.

    Each time you have to read something, make sure you get clear on whether you need total understanding or an overall impression.

    Tip 2: Set a time limit

    Most people can only read for short periods of time without a break, usually about 45 minutes. Make a habit of setting a time limit for how long you will allocate to each reading session to maximise your overall effectiveness.

    Tip 3: Ask yourself what you already know about the topic

    Sometimes the topic that you are reading will be completely new. Most of the time the topic will be at least familiar to you. Chances are you will have read something similar or complimentary about the topic.

    To help inform your reading, ask yourself what you already know about the subject matter.

    Tip 4: Read with a purpose

    It is easy to fall into the trap of reading something just because it is in front of you. The alternative is to ask yourself what the purpose or goal is from reading the item. Is it:

    • To gain information

    • To inform a decision

    • To get a different perspective

    When you are clear on your outcome it is much easier to focus your attention on what matters.

    Tip 5: Skim through first

    A useful technique is to skim through the document first, focusing on the headings, sub-headings and conclusion to get a general feel about the content of the document.

    Tip 6: Read summaries first

    Most reports or long publications have a one page summary. In printed articles in professional magazines, a summary of the key themes is often given in a small box. Start with these summaries first.

    Tip 7: Make notes as you go

    Capturing notes as you go is an extremely effective way of keeping focus. Mind maps or checklists are particularly useful ways of capturing what you might need to refer to in the future.

    Reading can become a very time consuming task but by making a few simple changes you can significantly improve your overall effectiveness.

    Duncan Brodie helps managers and leaders to achieve their true potential. Sign up today for his free monthly newsletter at http://www.goalsandachievements.co.uk

    Article Source: http://EzineArticles.com/?expert=Duncan_Brodie
    http://EzineArticles.com/?7-Tips-for-Effective-Reading&id=845595

    The Top 10 Reasons To Hire An Executive Retained Search Firm

    AchievementRadio.com's


    The Top 10 Reasons To Hire An Executive Retained Search Firm

    The Top 10 Reasons To Hire An Executive Retained Search Firm
    By Art Eyzaguirre

    I have been involved with people and relationships for over twenty years. Relationships are what make the world go round. It has been said that people like to do business with people just like themselves. In a past life. I worked to help senior executives get back on track in their careers. Some of them had been downsized and others had been burned out and miserable in their career.

    Below are the reasons I believe a company should hire an executive search firm to fill their vital roles within their organization. Many companies feel that they could just advertise or use their own contracted workers to find people. But I would submit to you that you should not be cavalier in your efforts to find the very best talent for your vital and critical roles.

    1. Experience. Retained search firms (RSF's) have been around for decades. They have built their businesses around relationships. Those relationships allow them to find talent that would normally not look at advertisements for "new" jobs. They have a litany of contacts and databases available to them that make them global players in the "relationship" business of search.

    2. Confidential. What happens to a public companies stock or market share when news is revealed that a "major" player in the company is missing? Retained Search Companies are discreet in finding talent inside other companies.

    3. Commitment. Retained search companies employ rigorous techniques to find candidates for your company. They also work on "your" search exclusively. Your company is buying their exclusivity, which allows them to focus on your search, which produces quick results with qualified candidates.

    4. Expediency. Proactive search techniques allow for quicker time to placement. When looking at the cost of a vacant critical position within a company, this could literally be thousands of dollars per day.

    5. Top Candidates. Retained Search Firms can find the right people for the right job, specially if you are looking for a specialized talent or a candidate that can bring your company his/her proven ability

    6. Higher ratio of resources per candidate. On average most in-house recruiters are a one-person show. With Retained Search, a company may assign up to 8 people to assist with a search

    7. It is more cost effective. With more resources available, the position will probably be filled faster. This saves cost associated with vacant critical positions.

    8. Retained Search firms are professional. If you are looking to partner with someone that has your best interest in mind and will handle things for your company in a professional manner with honesty and integrity, you should definitely use a RSF.

    9. Retained Search Firms provide additional value-added services. Some of these may include Screening candidates, background checks, performing pre interviews and giving assessments. Still others may include reference checks compensation surveys, job specification creation, relocation assistance and trailing spouse employment assistance.

    10. Lastly, as third parties to their customers, RSF's don't have problems asking the candidates to reveal information about salary history, reporting or organizational structures, relocation and other perceived, sensitive topics.

    Even the next generation of executive search consultants agree with the mission critical issues listed above. Here is a report about topics that the industry feels is important moving forward.

    Submitted by Art Eyzaguirre, Career and Life coach with a PhD from the school of Hard Knocks as well as lessons from corporate downsizings, who can be reached at art_e@aceconsultinggroup.net, or visited on the web at http://www.aceconsultinggroup.net Art is President of Ace Consulting Group, Inc. He helps Corporations and Individuals, through executive and career coaching. Art is a founding member of International Association of Coaches and 24/7 Coaching.com

    This content may be forwarded in full, with copyright, contact, and creation information intact, without specific permission, Questions: email arte@firstproinc.com

    Article Source: http://EzineArticles.com/?expert=Art_Eyzaguirre
    http://EzineArticles.com/?The-Top-10-Reasons-To-Hire-An-Executive-Retained-Search-Firm&id=812475